Video LibraryCommunication skills for doctors and nurses

Words you can use on your next shift

Short, practical videos on clinical communication. Most take a single moment that is hard to get right - a family's request, a patient's answer, a message in a crisis - and give you exact words for it, in under a minute. A few reconstruct a real case from the public record and draw one boundary from it. No product tour, no sign-up needed to watch.

Patient and family conversations

The moments patients and families hand you

A question you cannot answer yet, a request you cannot grant, an answer that does not add up. Each video gives you one or two exact questions for that moment.

42 sec

How Quickly Do Doctors Interrupt Patients? | Two Studies, Two Timings

Two recorded-consultation studies, two very different timings for how long a patient gets to speak. The figures describe the settings they were measured in, not every OPD. The move is sequencing: let the opening finish, then name what you heard and agree what matters most today.

35 sec

Treatment Cost Conversations for Clinicians | Two Questions to Ask

"I'll manage" is not an answer about money. One question that makes cost normal to discuss, and a follow-up that finds the real burden before the plan is final.

35 sec

Medication Adherence for Clinicians | When a Patient Says "I Never Miss a Dose"

The blood pressure stays high while the patient insists they never miss a dose. Replace the yes/no adherence question with one that makes missed doses normal to admit.

35 sec

Shared Decision-Making for Clinicians | When a Patient Asks "What Would You Do?"

When a patient asks what you would do, the useful move is not an opinion. Ask what matters most to them, then bring that answer into your recommendation.

30 sec

When a Family Says "Don't Tell Him" | Two Questions for Clinicians

A family asks you to hide the diagnosis. One question for the family, one for the patient, and the distinction that keeps them apart: family fear and patient preference are not the same question.

32 sec

When a Family Asks "Is He Going to Make It?" | 3 Lines and One Promise

What to say when a relative asks the question you cannot honestly answer yet, and the one promise that still holds after a handover.

Team communication

The moments between colleagues

Communication inside the clinical team, where a message received is not the same as a task done.

28 sec

15 or 50 Minutes? | SBAR Check-Back for Nurses

Sound on. A rushed reply on the phone can be heard one way and meant another. The check-back that repeats the action and the timing is the step that catches a sound-alike number before the call ends.

25 sec

SBAR Recommendation for Nurses | Ask for Action and Timing

"I just wanted to let you know" hands the decision back with nothing to answer. How to end a call with a request that names the action and the timing, then confirms it as a separate step.

21 sec

SBAR Assessment for Nurses | Do Not Stop at the Numbers

The findings are accurate and the concern is still in the caller's head. State the observations, then say plainly what you are worried about, as a concern rather than a diagnosis.

28 sec

SBAR for Nurses | Lead With Why You Are Calling

Three days of history before the reason for the call leaves the listener holding facts with nowhere to put them. Open with who is calling, which patient, and what is happening right now.

37 sec

WHO Surgical Time-Out | How to Bring the Full Operating Theatre Team In

Everyone can be in the room without having joined the time-out. One invitation for the checklist coordinator that creates a shared pause and brings surgery, anaesthesia, and nursing into verbal confirmation.

37 sec

Operating Theatre to Recovery Handoff | What "Stable" Leaves Out

A handoff can cover every element and still leave nobody holding what comes next. One question for the receiving clinician that brings out what is still active, what is pending, and who owns the next decision.

38 sec

Operating Theatre Count Discrepancy at Closure | Graded Assertiveness

The final count does not reconcile, and a senior colleague says close. How to state the fact, hold the safety position, and raise the signal only while the concern stays unresolved.

35 sec

Closed-Loop Communication in the Operating Theatre | Close the Message and the Task

In a crisis, repeating back an instruction is not the same as confirming the task is done. How operating theatre teams close both loops: the message and the task.

Learning from real cases

What the public record still teaches

Films built from the public record: an independent review, a court judgment. Each one keeps the record and the lesson visibly apart, states its evidence at its real strength, and leaves you with one move or one question that survives outside the film. No clinician is named on screen.

66 sec

The Elaine Bromiley Case | Two Nurses Knew, Minute by Minute

A real airway emergency, followed minute by minute from the independent review. Two nurses acted on the danger and said so, and it did not enter the decision. One practice move for the person who sees the danger, and one for the person who is leading. No claim that different words would have changed the outcome.

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Watching is a start. Saying it out loud is the skill.

The conversations behind these videos - breaking bad news, de-escalation, handoffs, disclosure - are what learners practice on Lingua CoPilot Medical, with AI patients, families, and colleagues who push back.